Agenda

Registration Open

General Session #1: Creating A Customer Centric Culture For The Ultimate Customer Experience!; Scott Deming, Author

Refreshment Break

Breakout Sessions #1

#1A: Technical Skills & Applications: Credit Analysis & Financial Literacy; Speaker to be Announced

#1B: Sales & Relationship Management: One Team. One Voice. One Brand. A Step-By-Step Guide To Creating A Customer Centric Culture; Scott Deming, Author

#1C: Emerging Trends & Issues: Leading Self; Angie Coleman, Organizational Development Consultant, FCCS

Reception

Dinner With Strangers Enjoy the company of attendees, speakers and colleagues you might not otherwise meet in the relaxed setting of a local restaurant. Chose from a variety of local restaurants. Sign up is easy--FCCS makes the arrangements, you select from a list of restaurants and pay your tab at the establishment.