Crucial Conversations

Tools for talking when the stakes are high

Crucial Conversations

When you’re not getting the results you’re looking for, at work or at home, it’s likely due to a crucial conversation you’re not holding or not holding well. Whether it’s a problem with poor quality, declining customer satisfaction, or a strained relationship – if you can’t talk honestly – you can expect poor results.

Decades of research reveals that top performers are masters of dialogue. In crucial moments, they speak up, surface the best ideas, and make it safe for others to do the same—no matter how risky or unpopular their views.

The good news is these skills are replicable and learnable. In the Crucial Conversations® Workshop you’ll learn to communicate when stakes are high, opinions vary, and emotions run strong.

Learn to speak up honestly and respectfully. Learn the skills of dialogue that help you get unstuck, improve relationships and get results.

For team members at all levels who want to improve their dialog skills around high-stakes, emotional or risky topics.

The award-winning Crucial Conversations® Program is designed to reach the modern learner where they are. This program is offered as a two-day in person workshop OR 5 live online bite-sized learning modules. Both formats are led by one of our certified facilitators who will engage the learners in discussions, videos, and critical skill practice. Both formats use relevant scenarios and promote social learning in small groups.

- Two-day in-person workshop (approximately 8:30 a.m. to 4 p.m.)

- Five (5) live online modules (2 hours each)

Session 1: Get Unstuck

Session 2: Master My Stories

Session 3: STATE My Path

Session 4: Make it Safe I

Session 5: Make it Safe II & Move to Action

Participant Materials

Let’s talk about bringing Crucial Conversations® to your organization. Please contact

Download Crucial Conversations Information

Stay Connected

Sign Up for Our Newsletter for the Latest Articles, Insights & Events