Happenings, Insights, Thought Leadership, Forward Thinking Podcast Episodes
2021 is just around the corner and for many companies that means preparing a new strategy for a new year. In today’s world of fast-moving digital transformation, the most successful companies have a relentless focus on the customer experience. In this episode of The Forward Thinking Podcast, FCCS Chief Learning Officer Jean Cantey Segal interviews Sievewright & Associates Founder and CEO Mark Sievewright about the strategic importance of the transformations of our digital world. Mark offers valuable insights into the trends and drivers of transformation, as well as the new realities of financial services that are impacting the industry and what companies can do today to prepare for this rapidly changing future.
Episode Insights Include:
Handling unprecedented changes in technology
Understanding the new waves of competition
Identifying consumer and demographic changes
Preparing for the future of digital services
Click here to listen to the podcast.
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