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FPOV Supports FCCS Digital Curriculum Strategy

When the pandemic forced most people into remote officing, FCCS quickly amplified its development of a virtual education strategy so it could continue delivering learning and professional development to its clients. Recognizing that demand for remote learning was likely to continue even after normal business operations resume, FCCS engaged Passkey Partner FPOV to develop both short- and long-term strategies for a digital curriculum.

“We engaged with FPOV in January to consider our virtual education strategy, and then when COVID hit and we had to cancel so many of our conferences and other learning events, we knew we had to move even more quickly to develop and deliver remote options,” says Jean Cantey Segal, Chief Learning Officer for FCCS.

In mid-July, FPOV launched a formal engagement to define a virtual education strategy to take FCCS through 2020 and the pandemic and beyond.

As a first step, FPOV facilitated brainstorming sessions with teams within FCCS, from which specific short- and long-term goals were defined. FPOV then undertook an assessment of technology tools that would best support these goals, recognizing that FCCS needed to be able to launch some programs very quickly – some as early as September. The outcome of the engagement will be a 5-year strategy to develop, expand and deliver compelling FCCS content using digital tools to reach customers where they are, when they want it.

“Whenever an organization is considering technology upgrades or new technology, FPOV can offer expertise in selecting and implementing the right digital tools, whatever the need,” says Scott Brady, SVP of Business Development with FPOV. “We typically start with an assessment of where our client is in the market and their goals for the specific initiative, and then we build a detailed road map of all the steps needed to get there, but we adapt our approach for each client and each engagement.”

FCCS’s virtual education strategy includes a remote delivery model and the technology to support it, as well as training for presenters and facilitators to deliver the most value in this new delivery channel. The strategy encompasses all areas of FCCS programs, including leadership development and governance.

“Every business owes itself the best opportunity to connect with customers, and FPOV can help determine the optimal virtual platform for each situation and consult on how to use it most effectively,” says Jean. “FPOV has been a strong strategic partner to FCCS and other Farm Credit organizations for years, so they really understand the System well, which brings a powerful lens to their engagements.”

For more information about how FPOV can help drive your digital strategy forward, contact Scott Brady at ScottB@fpov.com or 281.886.9762.

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