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Crucial Conversations for Mastering Dialogue® builds skills and confidence to have tough conversations. This program gives people the skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved relationships and results.
Let’s talk about bringing Crucial Conversations® to your organization. Please contact firstname.lastname@example.org.
Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. In fact, both individual and organizational success are largely determined by how quickly, directly, and effectively we speak up when it matters most. At the heart of healthy and high-performance organizations are people willing and able to hold Crucial Conversations.
What is a Crucial Conversation?
A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results.
There is a better way. Crucial Conversations for Mastering Dialogue® gives people the skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved relationships and results.
Crucial Conversations for Mastering Dialogue® teaches nine powerful skill sets grounded in decades of social science research. Whether experienced on-demand, virtually, or in-person, the course helps learners develop these vital skills through instruction, application, practice, group discussion, and self-reflection—not just theory—for lasting improvement.
For team members at all levels who want to improve their dialogue skills around high-stakes, emotional or risky topics.
Crucial Conversations for Mastering Dialogue® is available in several formats to meet the unique needs of your team or organization. Each format is optimized for the learning experience and skill transference.
VIRTUAL: Five 2.5-hour virtual instructor-led sessions
IN-PERSON: Two-day (total 12.5 hours) classroom learning
Session 1: Get Unstuck
Session 2: Master My Stories
Session 3: Start with Heart
Session 4: State My Path
Session 5: Make it Safe
Session 6: Learn to Look
Session 7: Seek Mutual Purpose
Session 8: Explore Others’ Paths
Session 9: Move to Action
In Person Materials:
Great workshop. Learned skills that can be applied across many different situations.
Connects organizations and individuals to exceptional learning and leadership experiences.