Leadership Academy Courses
New Look for Farm Credit Captive
Attacks now routinely disrupt operations for days or weeks
Start planning your course today with the 2023 Accelerate Program Planner
Expand your leadership skills through our 2023 Experiential Programs
FCCS Launches Enriched Leadership Development Portfolio
Watch our intro video to learn more
Climbing the Ladder: Step Up to Strategic Leadership with John Regentin
Wellness in the Digital Revolution
Connect to the agribusiness and ag finance market at an FCCS Conference in 2023
The future of digital transformation is the future of business, the workforce, and the world.
Crucial Conversations for Mastering Dialog® builds skills and confidence to have tough conversations. This program gives people the skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved relationships and results.
Let’s talk about bringing Crucial Conversations® to your organization. Please contact firstname.lastname@example.org.
Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. In fact, both individual and organizational success are largely determined by how quickly, directly, and effectively we speak up when it matters most. At the heart of healthy and high-performance organizations are people willing and able to hold Crucial Conversations.
What is a Crucial Conversation?
A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results.
There is a better way. Crucial Conversations for Mastering Dialogue® gives people the skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved relationships and results.
Crucial Conversations for Mastering Dialogue® teaches nine powerful skill sets grounded in decades of social science research. Whether experienced on-demand, virtually, or in-person, the course helps learners develop these vital skills through instruction, application, practice, group discussion, and self-reflection—not just theory—for lasting improvement.
For team members at all levels who want to improve their dialog skills around high-stakes, emotional or risky topics.
Crucial Conversations for Mastering Dialogue® is available in several formats to meet the unique needs of your team or organization. Each format is optimized for the learning experience and skill transference.
VIRTUAL: Five 2.5-hour virtual instructor-led sessions
IN-PERSON: Two-day (total 12.5 hours) classroom learning
Session 1: Get Unstuck
Session 2: Master My Stories
Session 3: Start with Heart
Session 4: State My Path
Session 5: Make it Safe
Session 6: Learn to Look
Session 7: Seek Mutual Purpose
Session 8: Explore Others’ Paths
Session 9: Move to Action
In Person Materials:
Great workshop. Learned skills that can be applied across many different situations.
Connects organizations and individuals to exceptional learning and leadership experiences.
Sign Up for Our Newsletter for the Latest Articles, Insights & Events