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CRUCIAL CONVERSATIONS FOR MASTERING DIALOGUE®

Crucial Conversations for Mastering Dialogue® builds skills and confidence to have tough conversations. This program gives people the skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved relationships and results.

Let’s talk about bringing Crucial Conversations® to your organization. Please contact [email protected].

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  • OVERVIEW

    Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. In fact, both individual and organizational success are largely determined by how quickly, directly, and effectively we speak up when it matters most. At the heart of healthy and high-performance organizations are people willing and able to hold Crucial Conversations.

    What is a Crucial Conversation?
    A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results.

    There is a better way. Crucial Conversations for Mastering Dialogue® gives people the skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved relationships and results.

    Crucial Conversations for Mastering Dialogue® teaches nine powerful skill sets     grounded in decades of social science research. Whether experienced on-demand, virtually, or in-person, the course helps learners develop these vital skills through instruction, application, practice, group discussion, and self-reflection—not just theory—for lasting improvement.

  • WHO SHOULD TAKE THIS COURSE

    For team members at all levels who want to improve their dialogue skills around high-stakes, emotional or risky topics.

  • AGENDA

    Crucial Conversations for Mastering Dialogue® is available in several formats to meet the unique needs of your team or organization. Each format is optimized for the learning experience and skill transference.

    VIRTUAL:     Five 2.5-hour virtual instructor-led sessions
    IN-PERSON:     Two-day (total 12.5 hours) classroom learning

    Session 1: Get Unstuck

    • Identify problems contributing to poor results and broken relationships.

    Session 2: Master My Stories

    • Keep composure when feeling angry, defensive, or intimidated.
    • Identify victim, villain, and helpless stories you might be telling yourself to justify behavior.

    Session 3: Start with Heart

    • Consider others’ perspectives and assume they have good reasons before speaking up.

    Session 4: State My Path

    • Speak honestly and respectfully.

    Session 5: Make it Safe

    • Recognize when you’re at cross-purpose and take steps to rebuild safety and return to dialogue.
    • Find and cultivate mutual purpose with those who hold opposing viewpoints.

    Session 6: Learn to Look

    • Spot the warning signs that indicate safety and dialogue are at risk.

    Session 7: Seek Mutual Purpose

    • Seek a purpose that both parties are committed to.
    • Find common ground.

    Session 8: Explore Others’ Paths

    • Bring people back into dialogue when they clam up or blow up.

    Session 9: Move to Action

    • Turn each Crucial Conversation into a course of action that leads to results.
  • PARTICIPANT MATERIALS

    In Person Materials:

    • Learner Guide
    • Cue cards for each lesson
    • Model Card
    • Copy of the bestseller Crucial Conversations
    • Course completion certificate
    • Six-week ongoing learning experience

    Virtual Materials:

    • Digital Learner Guide
    • Digital Model Card
    • Digital copy of the bestseller Crucial Conversations
    • Digital course completion certificate
    • Six-week ongoing learning experience

Great workshop. Learned skills that can be applied across many different situations.

Connects organizations and individuals to exceptional learning and leadership experiences.

 
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