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CRUCIAL CONVERSATIONS

The award-winning Crucial Conversations® Program is designed to reach the modern learner where they are. This program is offered as a two-day in-person workshop OR as five, two-hour learning learning modules. This program is led by one of our certified facilitators who will engage the learners in discussions, videos, and critical skill practice. Both formats use relevant scenarios and promote social learning in small groups.

Let’s talk about bringing Crucial Conversations® to your organization. Please contact info@fccsconsulting.com.

DOWNLOAD CRUCIAL CONVERSATIONS INFORMATION

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  • OVERVIEW

    When you’re not getting the results you’re looking for, at work or at home, it’s likely due to a crucial conversation you’re not holding or not holding well. Whether it’s a problem with poor quality, declining customer satisfaction, or a strained relationship – if you can’t talk honestly – you can expect poor results.

    Decades of research reveals that top performers are masters of dialogue. In crucial moments, they speak up, surface the best ideas, and make it safe for others to do the same—no matter how risky or unpopular their views.

    The good news is these skills are replicable and learnable. In the Crucial Conversations® Workshop you’ll learn to communicate when stakes are high, opinions vary, and emotions run strong.

    Learn to speak up honestly and respectfully. Learn the skills of dialogue that help you get unstuck, improve relationships and get results.

  • WHO SHOULD TAKE THIS COURSE

    For team members at all levels who want to improve their dialog skills around high-stakes, emotional or risky topics.

  • AGENDA

    In-Person: Two-day in-person workshop (approximately 8:30 a.m. to 4 p.m.)
    Live and Online: Five, two-hour live online modules

    Session 1: Get Unstuck

    • Spot the conversations that are keeping you from what you want
    • Choose the right conversation to get you unstuck

    Session 2: Master My Stories

    • Stay in dialogue when you’re angry, scared or hurt

    Session 3: STATE My Path

    • Speak persuasively, not abrasively
    • Share tough messages in a respectful AND candid way

    Session 4: Make it Safe I

    • Take steps to rebuild safety when people clam up or blow up

    Session 5: Make it Safe II & Move to Action

    • Create mutual purpose when you are at odds
    • Move from healthy dialogue to action and results
  • PARTICIPANT MATERIALS
    • Digital or hard copy Toolkit (depending on the program selected)
    • New York Time’s Best Seller Crucial Conversation’s® eBook (delivered as EPUB file)
    • Audio Companions (delivered as an MP file)
    • Course completion certificate

Great workshop. Learned skills that can be applied across many different situations.

Connects organizations and individuals to exceptional learning and leadership experiences.

 
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